APRIL 2010
Part A
Question 3
a) Briefly explain two (2) types of information requested in an application form or resume for employment
Many source of information are used by organisation to assist them in the selection process. There are several types of information requested in an application form or resume for employment. The two types of information requested are:
1. Personal details of applicants
The candidate who applying a job need to provide his/ her personal details in the application form. All the personal details of the applicants must be written accurately. The application form with false and lack information about the applicant's details will be rejected. Personal details of applicants should include their home address, phone numbers, Identification Card (IC) numbers, reference and other related information.
2. Education qualifications
The education level of the applicants need to be written accurately according to their achieved result during their schools, colleges and universities. The higher level of education qualifications will be promoted with a better job positions. Therefore, the information regarding their education qualifications need to be stated correctly or otherwise the application form will be rejected by the companies.
b) Elaborate four (4) types of selection tests
Testing is an attempt to introduce some objectivity. Tests conducted must be valid and reliable and also must be culturally appropriate and use language understandable to the test- takers. There are several types of selection tests which are:
1. Performance tests
The purpose of performance tests is to check that a candidate has specific abilities that he says he has, even when he is able to show some certificate of competency. Examples of the tests are driving tests, keyboarding tests, computer usage tests and other such tests are easy to construct and they give a clear picture of the candidate's abilities and skills. For example, if the applicants applying for acting, they will be ask the candidates to act like an actor.
2. Medical tests
This test is conducted to determine whether they are physically fit for the job offered and whether they have any diseases that could be a problem once they are employed. Medical tests should be customised meaning the tests should go with the job. For example, if employing a worker in manufacturing of cupboards, medical tests to check that he is not having asthma because asthma person cannot withstand with dust.
3. The Polygraph
The 'lie detector' is a device that measures changes in certain physiological functions believed to be corrected between telling the truth or lie. For example, the polygraph is used in employing workers in the sector of police and lawyer.
4. Drug testing
Drug testing is used to screen out drug users from employment and take corrective action with employees who test positive. The positive drug test workers will be banned from their jobs because it will harm other workers in term of working conditions. The productivity will decreases of the workers are drug addicted because of absenteeism problem.
c) Briefly discuss the following method of training:
[i] Mentoring
This method of training is when the trainee works directly with a senior manager who is the trainee's mentor. It is the process of learning from a senior worker or more experienced employee. Mentoring establishes a formal relationship between a junior and senior colleagues or between a person with superior knowledge a less experienced employee. The employee will observes what he experienced the senior does. The advantages of this method are; person learns through experience and it will enable the trainee to fill the post when it is vacant. This method also has it disadvantages which are; the trainee will also learns bad habits of the experienced worker and the senior will withholds knowledge because he may see trainee as a threat to his position.
[ii] Role playing
Role playing refers to trainees which have to act out of characters that assigned to them. To be an effective worker, the trainers need to engage in several activities. The trainers need to explain the purpose and characters to the trainees before starting the activities. During the activities, trainers need to monitor the time, intensity, focus on the group's attention. Finally, debriefing process need to be done by the trainers after the activities come to the end.
[iii] Simulation
It is a training approach that uses a training site set up to be identified to the work site. Trainees can learn under realistic conditions but be away from the pressures of the production schedule. The example of training using this method is the test driving among drivers.
